Member Support & Onboarding Specialist

Hybrid | Full-Time | Temp-to-Hire

Help families feel confident, supported, and empowered as they begin using assistive communication technology.

What You'll Do

• Guide families and caregivers through onboarding and early device use
• Provide practical support for setup, daily routines, and habit-building
• Answer questions related to basic program or insurance requirements
• Document interactions and outcomes accurately in internal systems
• Partner with internal teams when specialized support is needed
• Share family feedback to help improve the overall experience
• Maintain HIPAA and privacy compliance at all times

What We're Looking For

• 2+ years of customer service experience in a healthcare or client-focused setting
• Strong communication, organization, and attention to detail
• Comfortable learning new systems (CRM experience a plus; Salesforce preferred)
• Empathetic, dependable, and able to work independently and collaboratively
• Bachelor's degree preferred, not required

Role Details

• Schedule: Monday-Friday, 8:00-4:30 or 8:30-5:00
• Location: Hybrid- Roseville, MN
• Pay Range: $58,000-$65,000 annually

Why This Role

This is a mission-driven role where your empathy and guidance help families feel less overwhelmed and more confident-making a real impact every day.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.